Business areas

Private provides a wide range of general insurance products and services to private individuals in Norway, and handles sales, customer service and claims settlement.

The distribution channels for Private are Office channel, Call centre, Internet and Partners.

• Brands: Gjensidige, Gouda
• Combined ratio: 71.5 %
• Customer retention: 90 %
• Number of employees: 767
• Number of costumers: 805.000

This segment offers a wide range of general insurance and pension products to commercial and agricultural customers, and the public sector in Norway. The segment handles sales, customer service and claims settlement.

Commercial distributes products and services online, by Office channel, call centre, partners and external brokers.

• Brands: Gjensidige, Gouda
• Combined ratio: 75.4 %
• Customer retention: 91 %
• Number of employees: 593
• Number of costumers: 155.000

The segment Denmark offers a wide range of general insurance products to private and commercial customers, including agriculture and the public sector, in addition to specialised travel insurance in the Nordic market. The segment handles sales, customer service and claims settlement. About 35 per cent of earned premiums come from the private market, while the rest comes from the commercial market.

Denmark distributes products and services online, via call centre and partners as well as external brokers.

• Brands: Gjensidige, Gouda, Dansk Tandforsikring
• Combined ratio: 82.9 %
• Customer retention: 87.2 %
• Number of employees: 860
• Number of costumers: 565.000

The Swedish segment offers insurance to the private and commercial markets. About 45 per cent of earned premiums come from the private market, while about 55 per cent comes from the commercial market.

Sweden distributes products and services online, by Call centre and Partners as well as external brokers.

• Brands: Gjensidige, Gouda
• Combined ratio: 93.6 %
• Customer retention: 80 %
• Number of employees: 247
• Number of costumers: 140.000

The Baltics includes the Group’s general insurance operations in Lithuania, Latvia and Estonia, aimed at the private and commercial markets. The segment handles sales, customer service and claims settlement. About 50 per cent of earned premiums come from the private market, while the rest comes from the commercial market.

Baltics distributes products and services online, via Office channel, call centre, partners and by external brokers.

• Brands: Gjensidige
• Combined ratio: 106.9 %
• Customer retention: 62 %
• Number of employees: 683
• Number of costumers: 385.000

Pension offers defined contribution occupational pension schemes for businesses, in addition to individual pension savings agreements and disability pension. Pension is a priority area that helps to ensure that Gjensidige is a complete supplier of insurance and pension products to private and commercial customers in Norway. The business contributes to stronger customer relations and loyalty among our general insurance customers.

• Brands: Gjensidige
• Number of employees: 101
• Number of costumers: 310.000